J.D. Power and Associates is an American-based global marketing information services firm founded in 1968 by James David Power III. The firm conducts surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to marketing and advertising firms. The firm is best known for its customer satisfaction research on new-car quality and long-term dependability. Its service offerings include industry-wide syndicated studies, proprietary research, consulting, training, and automotive forecasting. It was ISO 9001 certified in 2002; however, this certification has expired. The company is a business unit of the Information and Media Group of McGraw Hill Financial, who purchased it from James David Power III in April 2005. The firm is headquartered in Westlake Village, California.